06. Process & Controls

Level 1 Level 2 Level 3 Level 4
Independent Cascading Processes Synchronized Processes Concurrent Processes
  • No collaboration on processes with trading partners. Most leverage dictates mine or yours
  • Operations forged relationship
  • Limited scope of value add by the provider. Capacity and price are buying criteria.
  • Processes defined by simple discrete PO agreements on a take it or leave it basis.
  • “Take or Pay” attitude toward PO or forecast agreement
  • Use or Loose capacity agreement
  • No logistic sophistication in agreements, exworks terms.
  • Processes defined and may be differentiated depending on the commodity or service.
  • Relationships go beyond operations but are not integrated between organizational silos, i.e. finance and operations
  • Collaborative license is given on a barter basis, i.e.,I can reduce your cost if I can aggregate and buy
  • Processes are “cascading” rather than collaborative and concurrent, ie we do our process, then you do your process.
  • Processes are integrated across silos, but not across partners.
  • Suppliers may have a greater value add or expert role, but contribute later in the lifecycle.
  • Definitive holistic agreements on process for tier 1 trading partners
  • Collaboration early and often
  • Collaborative process development – design new or pick the best process from either trading partner
  • Collaborative product design process
  • Collaborative forecasting and planning involves sales, marketing, operations and partners
  • Benefits of collaboration are higher, relationships are longer and switching costs are high
  • Multi-tiered inventory planning and optimization with trading partners
  • Understand relationships between various supply chains – view entire program or portfolio of products for each customer (rope of chains)
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